Original copies available at head office.
"Hi Warwick @ Whangarei Really pleased with our hall table! Many thanks for your friendly, efficient service.
Bruce & Margaret Hunt
"Last month I bought a Brisbane bed from your store. Emma Harringtin was Salesperson I dealt with. I just want to say how awesome Emma was, really helpful,, and gave me great suggestions re the best type of bed and a good colour match for the headboard too. Emma was sooooo patient and accommodating, and so were the 2 delivery guys who had to really struggle to try and carry the bed up my narrow set of stairs. They tried and tried and the bed wouldn't fit up the stairs! No problem, a couple of phone calls to Emma and she soon had a replacement bed being ordered for me. A split double this time, rather than the standard double. The same delivery guys carried the new bed up the stairs no problem. (I have since found out that the original Queen-sized bed that was here was a slat bed - no wonder it fitted! ). Emma and the guys were just awesome - no complaining at all, just super-helpful and cheerful throughout. I will certainly be recommending Furniture City to other people who are looking for a good quality product and great customer service.
Thanks and regards,"
"We purchased a lounge suite off you recently that needed attention under warranty. We dealt with a very helpful, efficient lady named Potsy - she was great to deal with and got the problem sorted very quickly and well. I just wanted to say she is a great asset to your company and we really appreciated her fantastic efforts. Also, the pick up and delivery men were also very efficient and helpful and happy - good guys! Would you please pass this on to their managers? and anyone else who may like to see it?
Thanks and regards,"
"Many thanks as well Jan for all your support over the years. Housepak would not be the company it is without your huge contribution – I can’t begin to tell you how important our relationship has been. The staff have been amazing as well, and are a tribute to you. Finding good staff has always been my biggest challenge, so you have done a great job in nurturing such a good team of people."
"I just wanted to send a note to say a heartfelt thank you for your service.
Many companies would not have been so obliging, or honest, with what happened.
You are excellent at your job and deserve a big pat on the back from your boss.
You're fantastic, you really are.
Oh, and I love the table.
"You guys are AWESOME!! Excellent Customer Service all round. Katie was an absolute GEM and I told the Manager of the Store. She is a mine of information without being "pushy" :)"
"I would like to pass on a very big thank you in appreciation for the wonderful customer care that Potsy at Furniture City Repairs Saville Drive Otahuhu gave us.
My son had damage to the lounge suite he had purchased at Furniture City Northshore end of last year – breakage on the Ottoman– so I phoned Repairs about this and Potsy was fantastic to deal with, telephone communication on Monday, in person friendly, professional, then I had a call Tuesday morning within 24hrs from her to say the Ottoman was ready for collection. Service like this needs to be recognised – thank you Potsy for your wonderful customer care!
Clearly no matter how small the job, Potsy cares – lucky Furniture City to have her on board!"
"I have just had a hutch dresser delivered by two lovely men who put it together for me. The nicest delivery people I have met and just wanted you to know you have two valuable employees. Many thanks."
"Hello, I just want to pass on some feedback about the excellent experience my husband and I have had while shopping at your store. In the shop we had excellent service from Tim and ended up buying a king bed that we are SUPER happy with. The service was followed up with 2 calls from a nice efficient lady regarding our delivery time/expectations. We were given a two hour time frame (great) and then a 1/2 hr call. Then bang on time two really nice friendly guys delivered our bed, :) Safe two say my hubby and I are very happy customers. Well done to your team and a big thank you for making that experience enjoyable."
Carlaine & Norman Bridger
"I just want to say a very big thank you to you and Furniture City for providing the LAZBOY chair to my client, Adrienne. She was very excited to have received such a gift. And to your two lovely delivery men, whose names I didn't get, they were absolutely great with her and we all had some laughs. I have included a picture I took of my client and them. Please pass on my thanks to them as well.
Even to your lovely receptionist who kept me in the loop every step of the way, ringing me to inform me when they would be delivering, and even notifying me a half hour prior to them arriving. What a fantastic service.
Again, a big thank you from us at the MS Society, but from Adrienne as well. You have made my client very happy."
"We have received our stools and we would like to thank you so much for your wonderful customer service skills and the prompt distribution of our Stools, we absolutely love them and have highly recommended Furniture City and yourself to others. Once again thank you."
"I just wanted to pass on my gratitude for the fabulous experience I have had purchasing my new lounge suite from Furniture City. Every aspect of this purchase was faultless, from the excellent sales staff to the prompt delivery to the cheerful delivery guys. I can't speak highly enough of the professionalism I experienced. Special thanks to Sandra (Target Rd branch), for her patience with my indecisiveness, and the level of personal assistance she offered me. The lounge suite is just awesome, and fits the room like it was made for it. A big Thank You Furniture City! You have a very happy customer in me. :-)"
"I can't believe how wonderful you all have been. I have never known such good customer service. I just wanted to really tell you how much I appreciate all you have done. Can you please pass on my sincerest thanks to everyone who has helped to get our lounge suite to us today."
"Wow one word AMAZING! I love the furniture. Is much nicer in real life. Today was the 1st I had seen it in person. You were right it's totally addictive!"
"Buying this lovely TV unit has been a joy. I can’t thank you enough for all your help, your great e-mails, measuring bits and pieces for me, and sending me the wood sample, so I knew the colour would be right. I will recommend your company to anyone looking for future. You have a fantastic range of furniture and your service is superb."
"In our modern society, people are very quick to complain of poor service and “awarding more brickbats than bouquets”, so I feel compelled to write and formally compliment your staff.
My husband and I arrived at your Distribution Warehouse to pick up some items, which were very bulky and heavy. The supervisor on duty was utterly professional and gave us the highest quality customer service. He and his team were helpful and friendly, going beyond the call of duty with advice and assistance, and they did a great job of loading up our vehicles with care."
"I have to say that your delivery staff are the most lovely, polite people! Every time we have had something delivered they are fantastic. They really do a great job of representing Furniture City to customers."
"Thank you for your kind donation to our fair, your support of our school is greatly appreciated. The kids loved the bean bags, and so did the teachers! One actually bought lots of tombola tickets to win one of them!"
"Thank you EVER so much! It has been the utmost pleasure dealing with you! You made this whole process so incredibly simple and stress free!"
"I just wanted you to know that I am more than delighted with my purchase which is exactly what I wanted. The tables were delivered within 5 days in perfect condition. I want to thank you for the opportunity to shop online at your store – a hassle-free experience!"
"I would like to formally thank you with your efforts in resolving my delivery mishap. You went above and beyond the call of duty helping me, by personally delivering the furniture after hours and then assisting in the assembly. I think this shows the nature of a true kiwi, a character which is seldom seen these days."